Frequently Asked Questions

Moneyfrog offers Financial Services Platform, i.e., the Website, the Mobile app (iOS & Android), and the Human experts:

• To aggregate individual/family financial data, towards tracking & analytics.
• To distribute various financial products, like Mutual Funds, Insurance, Equity, Fixed Income, PMS etc. based on the need & requirements.
• And provides human experts, to speak & guide on the investments, not once, but regularly, with a monthly/ or a quarterly review, in-short Life long.
• The IT platform is evolving constantly (we call it work in progress), built & designed by the Moneyfrog own IT engineers.

We deliver personalized, goal-based strategies. Portfolios are actively managed and rebalanced, backed by research and technology. Every recommendation is transparent, unbiased, and aligned with your long-term wealth goals.

It's a simple and quick registration process, with an easy step-by-step guide. To view the complete dashboard, you need to enter your investments & other data, which may take some time. To avail the full service, you have to make an onboarding payment (to activate your account). Same can be completed by clicking "my account" on top right corner and clicking on "onboarding".

We offer two accounts: Executive & Uber. Executive is an online investment account, where human experts help to guide on products offered. Uber is an HNI/NRI online account, with senior expert's handholding & offers many other features (usually for HNI/NRI, individual/family, with investment portfolio upward of 50lacs). Both these accounts are activated by paying the respective onboarding fees.

Onboarding fees are a one-time fee, paid to activate your online account. Why do we charge? ... as being a distributor of financial products, our earnings are on the trail commission (Mutual Funds) and to break even on the cost for a new customer service, which usually takes 12 to 24 months, it helps the company maintain positive cash flow.

NO. We do not charge any additional fees. But, as a distributor of financial products (Mutual Funds), we earn trail commission on the products we offer. Know more.

NO. The onboarding fee is a one-time fee. Why do we charge? ... as being a distributor of financial products, our earnings are on the trail commission (Mutual Funds) and to break even on the cost for a new customer service, which usually takes 12 to 24 months, it helps the company maintain positive cash flow.

Moneyfrog is a registered financial product distributor and earns trail commission on the various financial products offered (mainly Mutual Funds). Same is disclosed on the disclosure page. Know more.

Yes, you need to fill all your details on our website. Our step-by-step tour guide will make your journey easier & fun filled. We have also provided templates/excel upload, where data against each asset class can be entered.

Minimum amount for investment usually depends on the products offered, for instance, in Mutual Funds, one can start at as low as INR 500.

Refund is not available on our onboarding fees, unless it's requested within 5 days of the payment made.

You can make online payment through Credit Card / Debit Card / Net Banking / UPI.

Don't worry. Sometimes due to a slight technical glitch you might experience this problem. If your credit card has been charged and your order confirmed, you will receive the confirmation email. If not, your amount will be credited to your bank account within 7 working days or as per the terms of your credit/ debit card, which you can confirm from your respective credit/ debit card company.

Please check your internet connection. Sometimes, it so happens that due to slow internet connectivity or other issues with it, the payment authentication fails. If your internet connection is okay, please give us a call or write to us (+91 9004675553 or faq@moneyfrog.in). We will get back to you quickly and solve your issue.

Your data is safe. We use 256-bit encryption, the same that all Banks use. 256-bit encryption is a data/file encryption technique that uses a 256-bit key to encrypt and decrypt data or files. It is one of the most secure encryption methods after 128- and 192-bit encryption, and is used in most modern encryption algorithms, protocols and technologies including AES and SSL.

Your financial information is stored safely: Moneyfrog account is designed & developed to protect the confidentiality, integrity and security of your personal information during storage and transmission of your data. Your account User ID and password and all your account details are stored in highly secure servers.

Only you can access your financial information: While Moneyfrog account provides you access to all your financial information. Moneyfrog account uses robust SSL encryption technology to secure your data. Your account data is always stored and transmitted in an encrypted format.

Only you can review your financial information: No money can be moved through Moneyfrog. This means that even though you can view your accounts, analyze and transact, you cannot transfer money between accounts through Moneyfrog.

Only you can make important financial transactions: Moneyfrog account is designed & developed to protect the confidentiality, integrity and security of your personal information during storage and transmission of your data. For instance, you can buy mutual funds online only after authentication through transaction credentials, known only to you. Moreover, you will receive instant e-mail and text alerts that notify you of any transactions, hence ensuring financial security.

• Keep your passwords safe - don't share it with anyone.
• Mix it up - make sure that your password includes numbers, capital letters & special characters.
• Use virus protection and a firewall on any computer you use to access Moneyfrog.
• Don't install programs from people or companies you don't know.
• Learn to prevent identity theft and identify phishing attempts.

Moneyfrog enables you to manage the mobile devices associated with your account. You can remove mobile access to your account, change your password, or delete the account entirely.

The Moneyfrog app also has a security feature where you can set a 4-digit PIN to help keep you protected. This feature can be found in the Settings option on the main menu.

We, at MoneyFrog.in, value your privacy, and consider our relationship with you as invaluable and strive to respect and safeguard your right to privacy. For more details related to privacy policy - Click here

NO. Moneyfrog does not share your details with third parties without your consent. When we must connect you with third parties for execution of your financial products, we seek your consent before sharing your details with them. Hence your data is only shared when you permit it to be shared.

Moneyfrog Financial Services Pvt Ltd is an AMFI registered Mutual Funds distributor (ARN-94798), where we offer Regular Plans to our customers. Regular Plan means, we earn distributor commission, as a trail income every month. At Moneyfrog we only offer Regular Plan, as this is our income for the services, we offer to you. Income disclosure.

Mutual Funds RiskoMeter, is a six-level pictorial meter, which is part of the Mutual Funds scheme document, made by the respective AMC (as mandated by SEBI). RiskoMeter helps an investor to understand a Mutual Funds scheme, in terms of the risk associated. Below table gives the risk level, suitability for an investor, and investor profile for the six levels. Though it may look simple & easy, it is recommended to understand risk & suitability with the help of an expert or an advisor.

Regular Plan in Mutual Funds means that there is an inbuilt distributor commission, which is paid back to the distributor by the Mutual Fund companies (AMC's), for the services offered. Idea behind same is the fact that distributor is helping you select funds, offer insights & execute, and not just that, distributor will be your guide for years or till the time you avail the services. At Moneyfrog we only offer Regular Plan, as this is our income for the services, we offer to you. Income disclosure.

Direct Plan in Mutual Funds means that there is zero distributor commission, as you do not need any help or guidance from anyone. In short it means that you will be selecting mutual funds on your own, based on your knowledge & research, you will execute, and you will only track on market volatility every month/ year. At Moneyfrog we only offer Regular Plan, as we do not offer free services.

Simple Question that one should ask – Can I invest or select Mutual Funds on my own, based on my knowledge & research, and track monthly/ quarterly/ yearly on market volatility. If answer to this question is YES, one should ideally go for Direct Plans. And if answer is NO, one should go to Regular Plan, as one needs help & guidance, and services are never offered free.

Mutual Funds have many categories, and each category & scheme will have different commissions, based on the SEBI guideline. Ideally Equity funds will have 0.5% to 1% annual trail commission, and Debt funds will have 0.01% to 0.75% annual trail commission. Know more – commission disclosure.

List of companies we are associated with: View List

Moneyfrog Financial Services Pvt Ltd is an IRDA registered Insurance Corporate Agent (CA-0450), where we offer Insurance plans based on customers need & requirement. As a corporate agent we earn upfront & trail commission on the insurance products we recommend. Income disclosure.

List of companies we are associated with: View List

Moneyfrog Financial Services Pvt Ltd is registered as an Authorised Person*** (Business Associate), with Motilal Oswal Financial Service Ltd (MOFSL). MOFSL is a SEBI registered stockbroker/ trading member, registered with multiple exchanges. MOFSL details: www.motilaloswal.com

*** Authorised person provides access to trading platform of a stock exchange as an agent of the stockbroker/ trading member.

We offer a MOFSL hybrid equity trading account, where customers can operate the account online, and/or through Moneyfrog dealing desk, by speaking to the respective dealers.

MOFSL equity trading accounts are usually open within 7 working days. We offer competitive brokerage or fees, compared to the other brokers. We do not offer free or a zero-brokerage account.

Our team consists of qualified CFP/ MBA experts, who will offer Mutual Funds or Financial products, based on your requirements. They will interact with you online, over the phone or a video call.

You need to update your details by yourself. In case you cannot or not able to figure out things, you can always call us & we will help you.

We offer a centralized online service based out of Mumbai. If you can travel, we would love to meet you over a cup of coffee in our office.

We prefer online modes to connect; like a video-call (most preferred) or a phone call, as we are based out of Mumbai currently. In case you are visiting Mumbai or staying in Mumbai, please feel free to come to our Mumbai office (for a cup of coffee).

From the time account is activated/ data entry is over; ideally within 7 working days.

Moneyfrog Dashboard offers insights on your Net-worth, Investments, with various calculators & tools, such that you can understand your financial data with ease.

Moneyfrog trackers are set of proprietary tools, designed & developed by the in-house team, which is constantly evolving, based on your feedback & new requirements.

My Financial info helps you to view, track & monitor your investments & finances, asset wise, with LIVE data feed. This also includes assumption towards inflation, asset-wise returns & other parameters. Each asset class has multiple features & highlights to understand, track & set alerts towards renewal, maturity, or price target. One can track investments family wise, as well as individual member wise.

We have online integration towards investment execution for Mutual Funds & other financial products. Incase offline execution is required, one of our associates will help you towards document courier/pickup and the submission accordingly.

YES, you can trust our appointed employees/ experts, as each one of them has undergone the eligibility, compliance & training towards servicing customers & product offerings. Each of them has cleared the necessary regulatory certification & compliance.

YES, we will help you with your IT Tax returns filing. This will be offered as a value-added service & may cost additionally, based on the quantum of data/ upload required.

Once you experience our services, we believe that you will become our brand ambassador. In short you will spread our service standards by referring to your near & dear ones. In turn, we offer exclusive refer rewards to you.

We are a team of Finance & Technology professionals, who got together with zeal to make a difference in the way Financial Services is offered in India. Idea behind same is to solve the problem of mis-selling & wrong products offered by the traditional players. About-us Page

We have a centralized operation, and we are based out of Mumbai, India. Our office is currently located at 7th Floor, Swastik Chambers, 723 & 724, SG Barve Marg, Swastik Park, Chembur, Mumbai, Maharashtra 400071.

If you are interested, please write back with your details to: faq@moneyfrog.in

The most common mistakes include chasing short-term returns, trying to time the market, and not diversifying enough. Many investors also ignore risk management and fail to align their investments with life goals. At Moneyfrog, we focus on disciplined, goal-based strategies to help you avoid these pitfalls and build sustainable wealth.

Retirement planning should balance growth, stability, and income generation. Equities and mutual funds provide long-term growth, while debt products and insurance ensure stability and protection. At Moneyfrog, we create personalized retirement plans that optimize tax benefits and ensure you have a reliable income stream in your later years.

All investments carry some level of risk, but sticking only to safe options like FDs often means your wealth struggles to beat inflation. Markets may be volatile in the short run, but over time they reflect the growth of businesses, economies, and innovation. With the right mix of safety (FDs, bonds) and growth (equities, mutual funds), we help you strike a balance between protection and long-term wealth creation.